Remote Support
Michigan Computers ® Remote IT Support
Remote IT Support makes help and support faster, lower cost, greener and no in person contact. Remote IT Support is a great tool for on screen demonstrations. By sharing the mouse pointer, both parties can easily follow along. Remote Support requires Internet Connection with recommended speeds of 3 Mbps DOWN and 2 Mbps UP or faster. Michigan Computers ® offers a few methods of remote support.
Contact Us to Receive Remote IT Support
Method 1 - Quick Assist
Microsoft Windows Only. Quick Assist is a new app in Windows that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.
Open Quick Assist
Select Start > Quick Assist.
Get assistance
Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). In the Code from assistant box, enter the 6-digit code you were given, and select Share screen. Wait for your helper, then select Allow in the window that displays.
https://support.microsoft.com/en-us/windows/solve-pc-problems-over-a-remote-connection-b077e31a-16f4-2529-1a47-21f6a9040bf3
Method 2 - Avast Remote Control
Contact us to get started. You will be provided with a link to a download or an email with instructions.
Method 3 - TeamViewer
Download Remote Support
Run program only, no need to install.